Pull up a chair and let’s talk about support that actually supports you. Whether you’re transitioning from the hospital, managing daily activities, or navigating life with a physical disability, we’re here with the same caring faces you’ll come to trust, not a rotating door of strangers.
Founded by a former Local Area Coordinator who saw too many participants treated as numbers rather than people, Caring Supports emerged from a simple belief: disability support should be about genuine care, not corporate profits.
Six years on, we’re still that family-owned team in Western Sydney who answers the phone when you call, remembers your preferences, and celebrates your victories, big and small. Our mission remains unchanged: delivering participant-centred support that honours your independence whilst providing the assistance you need.
Our values in action
Honesty
Commitment
Collaboration
Respect
Compassion
Why Us
Why Choose Caring Supports
Real support, real difference
Physical disability expertise
Our support workers are specifically trained in the use of mobility equipment, transfers, and physical support techniques. We understand the unique challenges and work with you to achieve your rehabilitation goals.
Family values, professional standards
As a family-owned provider, we bring warmth and genuine care while maintaining the highest professional standards. We’re accountable to you, not shareholders.
Consistent caring faces
You’ll see the same support workers who learn your routines, understand your needs, and become trusted parts of your life. No more explaining yourself to new faces every week.
Seamless hospital transitions
Our team regularly works with participants discharged from local hospitals, providing seamless support as you transition from clinical care to home-based recovery.
Actually available when you need us
No call centres, no runaround. When you need us, you’ll reach real people who know your name and can help immediately.
Promise
Our Promise
There's always room for one more at our table
What this means for you
From our family to yours, this promise has guided us for six years. It’s why participants stay. It’s why support workers become familiar faces. It’s why hospitals trust us with their patients.
You'll never be just a number
Your story matters, your voice is heard, and your place is always set
Complex needs won’t turn us away
We make room for challenges others might avoid
Families are partners, not visitors
Pull up a chair, you’re part of the care team
Support that grows with you
As your needs change, our table simply grows bigger
Because at Caring Supports, there's always room for you
Receive compassionate aged care tailored to your needs. From personal care and daily living assistance to companionship and household support, our experienced carers help you stay safe, independent, and comfortable in your own home.
Get out and about with confidence, including mobility support and physical assistance. We’ll help you stay connected to your community, pursue interests, and maintain social connections.
Comprehensive assistance tailored to your needs, helping you manage daily tasks, access the community, and maintain independence with skilled and compassionate carers.
Dignified, respectful support with personal activities including mobility assistance, transfers, and physical care needs. We maintain your independence whilst ensuring your comfort and safety.
Living with a psychosocial disability doesn’t mean giving up on your goals or connections. Our psychosocial supports help you build confidence, develop life skills, and foster meaningful community connections, all at your pace and on your terms.
Process
Getting Started
Your journey to better support
Within 24 hours
Community Access
Get out and about with confidence, including mobility support and physical assistance. We’ll help you stay connected to your community, pursue interests, and maintain social connections.
Within one week
Face-to-face chat
We’ll meet you where you’re comfortable to discuss your goals, preferences, and support needs. This is about you, at your pace.
Thoughtful selection
Careful Matching
We hand-pick support workers based on your specific needs, personality, and preferences, because the right match matters.
Long-term support
Ongoing Partnership
Begin with consistent support from familiar faces. We’re here for the long haul, adapting as your needs change.
Ready To Start?
Experience support that actually supports you
Join the participants and families who’ve found a better way. No more provider roulette, no more being treated like a number. Just genuine, reliable support from people who care.
Quality support starting within 24 hours of contact
Respite may be funded through Core Supports or Short Term Accommodation (STA). Core Supports can often be used flexibly, but STA must be specifically included in your NDIS plan during planning meetings. We can guide you through the best option for your situation.
What’s included in short term accommodation respite?
Our short term accommodation includes all personal care, meal support, medication assistance, activities, and 24/7 supervision in appropriate settings.
Will it be the same support workers?
Where possible, yes. We prioritise using workers who already know the participant. If new workers are needed, we arrange introductions first.
Can participants stay in their own home during respite?
Absolutely. In-home respite is our most popular option, keeping participants comfortable in familiar surroundings with established routines and meal support.
How much notice do you need for respite?
Respite should be arranged with as much notice as possible, ideally four weeks, so we can organise accommodation, plan activities with the participant, and ensure the right staff are available to support during this time. For emergency respite, we respond as quickly as possible, often within hours for existing participants.
What about pet care?
While not primary services, our workers can assist with basic pet care like feeding as part of maintaining your household routine.
Can the same worker provide domestic and personal care?
Absolutely. Many participants prefer the same familiar workers providing various supports. This improves continuity and comfort.
Is domestic assistance different from house cleaning services?
Yes, domestic assistance includes broader household support like meal preparation, laundry, and home organisation, not just cleaning. It’s comprehensive household support.
Can workers help with meal preparation for special diets?
For specific dietary needs prescribed by allied health professionals, we follow their guidance to ensure meals are prepared safely and appropriately.
What household tasks can you help with?
Our domestic assistance covers cleaning, laundry, meal support, home organisation, shopping, and light maintenance. We adapt support to your specific household needs and preferences.
Can family members be present during personal care?
Your choice entirely. Some participants prefer family presence for comfort, others prefer privacy. We’ll accommodate whatever makes you most comfortable.
Do workers receive specific personal care training?
Yes, all workers complete comprehensive personal care training covering dignity, privacy, communication, safe practices, and infection control. Training is regularly updated.
What if I’m not comfortable with a support worker?
Your comfort is essential. If you’re not comfortable with a support worker for any reason, tell us immediately. We’ll arrange alternatives without requiring detailed explanations.
Can I request specific support workers?
Yes. We do our best to match you with your preferred workers or characteristics (like gender). If someone isn’t available due to illness or leave, we’ll provide a backup worker you’ve already met.
How do you ensure my privacy during personal care?
Privacy is paramount. We use appropriate covering during care, close doors/curtains, limit observers to necessary people only, and maintain confidentiality about all personal matters. Your boundaries are always respected.
You First 
